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1. You will need to install TeamViewer: https://www.teamviewer.com/en/download/windows.aspx (That is for windows but they also have versions for Mac and Linux).
2. TeamViewer will then generate a code and password that you will need to send to the email address: nlyle@parteksupport@partek.com. This will allow Nick us to fix the problem without you being present.
3. If there is a screenlock, you can either disable the screenlock or give us the screenlock password. Also disable screen savers.
4. Open a terminal with the root user logged on 
5. Send us the teamviewer log-in (from #2).
   
   

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