We can use TeamViewer which allows us to fix the issue for you without you being present.
- You will need to install TeamViewer: https://www.teamviewer.com/en/download/windows.aspx (That is for windows but they also have versions for Mac and Linux).
- TeamViewer will then generate a code and password that you will need to send to the email address: support@partek.com. This will allow us to fix the problem without you being present.
- If there is a screenlock, you can either disable the screenlock or give us the screenlock password. Also disable screen savers.
- Open a terminal with the root user logged on
- Send us the teamviewer log-in (from #2).
Additional Assistance
If you need additional assistance, please visit our support page to submit a help ticket or find phone numbers for regional support.
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