Partek Flow Documentation

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We Our support team can use TeamViewer which allows us to fix the issue for you diagnose and fix problems without you being present. 

  1. You will need to install TeamViewer: https://www.teamviewer.com/en/download/windows.aspx (That is for windows but they also have versions for Mac and Linux).download link.
  2. TeamViewer will then generate a code and password that you will need to send to the email address: support@partek.com. This will allow us to fix the problem without you being present.
  3. If there is a screenlock, you can either disable the screenlock or give us the screenlock password. Also disable screen savers.
  4. Open a terminal with the root user logged on on.
  5. Send us the teamviewer log-in (from #2) .and Flow administrator login credentials

Additional assistance

 

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