Please send this to the customer

We can use Team Viewer Our support team can use TeamViewer which allows us to fix the issue for you diagnose and fix problems without you being present. 

1. You will need to install TeamViewer: https://www.teamviewer.com/en/download/windows.aspx (That is for windows but they also have versions for Mac and Linux).download link.
2. TeamViewer will then generate a code and password that you will need to send to the email address: nlyle@parteksupport@partek.com. This will allow Nick us to fix the problem without you being present.
3. Disable your screensaver or screen lock If there is a screenlock, you can either disable the screenlock or give us the screenlock password.
4. Open a terminal with the root user logged on on.
5. Send us the teamviewer log-in (from #2) .and Flow administrator login credentials