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Our support team can use TeamViewer which allows us to diagnose and fix problems without you being present.

  1. You will need to install TeamViewer: download link.
  2. TeamViewer will then generate a code and password that you will need to send back. This will allow us to fix the problem without you being present.
  3. If there is a screenlock, you can either disable the screenlock or give us the screenlock password.
  4. Open a terminal with the root user logged on.
  5. Send Partek the TeamViewer log-in (from #2).
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